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Annual Maintenance
MatrikonOPC Passport Program
MatrikonOPC takes annual maintenance to the next level by offering more than just a simple renewal program. In addition to offering you the highest level of ongoing technical support and software, our Passport Program delivers real value through discounts, priority service, early access to new releases, and much more.
For information about the MatrikonOPC Passport Program, contact your account manager today or click here.
Priority Access when you need it most
Many customers take advantage of our support services during the initial installation and configuration of their MatrikonOPC software. This is why your first year's Passport membership is included in your purchase.
While it is important to get your MatrikonOPC software up and running, it is typically after the software has become operational that technical support becomes truly important. Plants cannot tolerate extended periods of down time, so when a failure occurs, it is critical to have priority access to the expertise provided by the MatrikonOPC support and engineering staff. Passport offers you this protection.
Comprehensive Technical Support
Precise thinking, coupled with an intimate understanding of your support requirements, were the key considerations when we designed our support process. The result is a process that synchronizes with your operation when you need us.
- Support During your Business Hours - MatrikonOPC support offices span the world in order to provide you with timely assistance during your regular business hours, by phone, email or fax.
- Immediate Telephone Support - Most of our calls are answered immediately. All messages are returned within one hour.
- Remote Debugging - There may be instances where telephone support isn't enough to help you solve your problems. In such cases, a MatrikonOPC support consultant will log on to your system from our remote location to perform troubleshooting.
- Access to the entire MatrikonOPC Team - While our front line support team have immediate solutions to the majority of your questions, we also staff a core of experienced programmers and engineers that are ready to provide additional assistance. This includes consulting, and if needed, timely software engineering releases that ensure your business unit stays operational.
We Keep You Informed - If we need to get back to you on an issue, our team will inform you of when you can expect to be contacted, and by whom. You always know the status of your problem
On Site Service - If you need one of our engineers on site to provide installation or troubleshooting assistance for advanced problems, the MatrikonOPC Passport program provides you priority access to our experts.
Discounts on MatrikonOPC’s Premium Training Offerings
MatrikonOPC offers numerous course offerings including:
- Practical and comprehensive hands-on training for OPC
- Live web-based seminars
- Custom training programs designed to your specific requirements
- Self-paced computer-based tutorials
When you register for training, quote your MatrikonOPC Passport number to get a discount of 15%.
Free Diagnostic Tool Webinars
MatrikonOPC offers free software to help you test and troubleshoot OPC servers and connections including:
MatrikonOPC Passport holders are eligible for free training on all of these products.
Discounts on User Group Conference Registration
The MatrikonOPC User Group is gaining momentum and holds annual conferences each fall. If you are a current Passport holder, ask for your 15% discount on registration.
Discounts on MVP Registration
Reflecting Matrikon’s increasing global presence, the Matrikon Valued Partners event is held each spring on 2 continents. If you are a current Passport holder, ask for your 15% discount on registration.
Early Access to New Releases
MatrikonOPC is constantly enhancing our software products. To see how the features in a new version can improve your business, or to gauge the impact that changes may have on your existing systems, Passport holders now have access to beta products releases, on an as-requested basis.
Upgrade Assistance
As a Passport holder, when you choose to take advantage of a new software release, you receive priority access to our engineers and preferential pricing for all on site services.
Access to Optional Services
Passport members can enhance their short- and long-term support needs with these additional optional services:
- Pager support
- 24/7 Support
- Emergency onsite support
- Onsite application support
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